Terms and Conditions
These are the terms of use for your use of services or features on the site at au.venchi.com (Website) and Venchi V-Club membership (V-Club) operated and controlled by Venchi Australia Pty Ltd. (hereinafter referred to as "Venchi Australia Pty Ltd", "Company" "we", "us" or "our") whether you are a guest or a registered user.
Use of this website or V-Club will constitute acceptance acceptable of your agreement to the terms and conditions outlined here, as such terms may be modified from time to time. In this respect, Venchi Australia Pty Ltd reserves the rights to amend these terms and conditions from time to time and your continued use of this website or V-Club after any such changes shall constitute your consent to such changes.
The information contained on this website has been prepared specifically for the purpose of providing information on Venchi Australia Pty Ltd and the services that Venchi Australia Pty Ltd offers. All material provided is for information only and is not intended to constitute an offer or solicitation with respect to any securities issued by the Company.
BY ACCESSING THIS WEBSITE OR APPLICATION OF VENCHI V-CLUB MEMBERSHIP YOU AGREE THAT VENCHI AUSTRALIA PTY LTD ACCEPTS NO LIABILITY WHATSOEVER FOR ANY DIRECT, INDIRECT OR CONSEQUENTIAL LOSS ARISING FROM THE USE OF, OR RELIANCE ON, ANY INFORMATION OR MATERIAL CONTAINED IN THIS WEBSITE OR FROM YOUR ACCESS OF OTHER MATERIAL ON THE INTERNET VIA WEB LINKS FROM THIS SITE.
The above exclusions and limitations apply only to the extent permitted by law.
These terms and conditions have been adapted to comply with Australian Consumer Law (ACL) and the Competition and Consumer Act 2010. By registering to become a member of Venchi, you agree to be bound by these Terms.
These terms and conditions govern your application to join Venchi's membership program in Australia. This service is provided in accordance with Australian Consumer Law requirements. Please read these terms and conditions ("Terms") carefully.
Australian Consumer Law Compliance
Consumer Guarantees:
Under the Australian Consumer Law, you have guaranteed rights that cannot be excluded. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your membership and receive a refund or product exchange. You are also entitled to compensation for any other reasonably foreseeable loss or damage. If a failure with the goods or services does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this cannot be done, you are entitled to a refund for the goods or product exchange and to cancel the contract for the services and obtain a refund of any unused portion.
Fair Trading:
These terms comply with Australian unfair contract terms legislation. Any term that may be deemed unfair under Australian Consumer Law will be void and unenforceable.
Joining Venchi V-Club Membership Program
Acceptance of Membership:
We reserve the right to determine whether to accept or reject your application for Venchi V-Club membership in accordance with our published criteria. Any decision to discontinue your membership will be made in accordance with Australian Consumer Law requirements and fair trading principles.
Account Termination Process:
If a member wishes to have their account deleted, member can send an email requesting the deletion to au.customerservice@venchi.com.
Upon membership discontinuation, accumulated Points and unredeemed Rewards will be forfeited in accordance with these terms. For personal data, we will handle your information in compliance with the Requirement of Australian privacy legislation.
Personal Account:
Your Venchi Account is personal to you. Only you can accumulate Venchi Points ("Points") or redeem Points for products, services, discounts, gifts or vouchers ("Rewards"). You cannot sell, exchange, transfer or assign your Venchi Account or Points or "Rewards" to anyone else.
Earning Venchi Points
Points System:
Points cannot be exchanged for cash or purchased. Points are earned according to our published earning structure available on our website or mobile application.
Employee discount & corporate sales purchase are not applicable for earning points.
Purchase of gift card, gelato voucher or cash voucher are not applicable in conjunction with other membership benefits.
Personalised Offers:
Subject to your consent under Australian privacy legislation, we may use your personal data to provide tailored offers and promotions ("Your Personalised Offers"). We will send these offers via your preferred communication channel in compliance with the Australian privacy legislation.
Offer Restrictions:
Your Personalised Offers are for personal use only and cannot be shared with other members or third parties. Once an offer is used by another party, it will no longer be available for your use.
**Points Balance:** You can check your Points balance at any time using our website.
Returns and Refunds:
Points will be deducted from your account for items that you subsequently return for a refund, in accordance with our returns policy and Australian Consumer Law requirements.
Consumer Rights and Remedies
Product Quality:
All products and services provided through our rewards program meet Australian Consumer Law requirements for acceptable quality, fitness for purpose, and compliance with descriptions.
Warranty Obligations:
We honour all express warranties in addition to your consumer guarantee rights under Australian Consumer Law.
Complaint Resolution:
If you have a complaint about our services, you may:
1. Contact us directly using the details provided on our website
2. Lodge a complaint with the relevant state or territory consumer protection agency
3. Seek resolution through the Australian Competition and Consumer Commission (ACCC)
Account Termination
Termination for Breach:
If we reasonably believe that; you have breached our Terms; your email or mobile number that linked to your account has been transferred to third party; or you have deactivated your account, we may terminate your account in accordance with procedural fairness requirements. We will provide notice where required by law.
Forfeiture of Benefits:
Upon termination for breach, accumulated Points and unredeemed Rewards may be forfeited. You may re-apply for membership, subject to our acceptance criteria.
Dispute Resolution:
Before terminating your account, we will provide you with an opportunity to respond to any alleged breach, in accordance with Australian fair trading principles.
Privacy and Data Protection
Privacy Compliance:
We collect, use, and disclose your personal information in accordance with the requirement of Australian privacy legislation.
Data Security:
We implement reasonable security measures to protect your personal information from unauthorised access, modification, or disclosure.
Data Retention:
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
Changes to Terms
Modification Rights:
We may modify these terms in accordance with Australian Consumer Law requirements. For significant changes affecting your rights, we will provide reasonable notice and obtain your consent where required.
Notification Process:
We will notify you of changes via email or posting an updated version on our website. Continued use of your account after notification constitutes acceptance of the modified terms.
Rejection of Changes:
If you do not agree to modified terms, you may cancel your membership at any time by sending your request to the attention of Customer Service, Venchi Australia Pty Ltd. Level 3, Suite 309, The Strand Arcade, 412-414 George Street, Sydney NSW 2000, Australia or by email to au.customerservice@venchi.com. We will make reasonable efforts to service your request in a timely manner.
Governing Law
These terms are governed by the laws of Australia and the state or territory in which you reside. Any disputes will be subject to the jurisdiction of the courts of Australia.
Contact Information
For questions about these terms or to make a complaint, please contact us through the channels provided on our website.
Mandatory Warranty Information (Services):
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your membership and receive a refund. You are also entitled to compensation for any other reasonably foreseeable loss or damage. If a failure with the goods or services does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this cannot be done, you are entitled to a refund for the goods and to cancel the contract for the services and obtain a refund of any unused portion.
INTELLECTUAL PROPERTY RIGHTS
The copyright in the material contained on this website belongs to Venchi Australia Pty Ltd. No part of such materials included may be reproduced, transmitted or downloaded, except that the user may copy any part of such material subject to the following conditions:-
The material may be used only for private use and for non-commercial purposes.
Venchi Australia Pty Ltd. retains any and all copyright or other intellectual property notices contained in the original material; and
All marks which are identified with the symbol ® or TM are either registered trademarks or service marks belonging to or are trademarks or service marks used by Venchi Australia Pty Ltd. Users are prohibited from using such marks without the written permission of Venchi Australia Pty Ltd.
LINK TO THIRD PARTY SITES
The use of hyperlinks to other internet sites or to other resources are at your own risk. The contents, accuracy, opinions expressed, and other links provided at these sites are not investigated, verified, monitored, or endorsed by Venchi Australia Pty Ltd. Venchi Australia Pty Ltd thereby disclaims any responsibility for the accuracy, contents, availability or omission of information found on third party sites that link to or from this website and do not warrant the security of any information you may forward or be requested to provide to any third party.
Or via email to: au.customerservice@venchi.com
Privacy Policy
This Privacy Policy applies to the products, services, websites provided (such as au.venchi.com) or V-Club or the business conducted by Venchi Australia Pty Ltd. (hereinafter referred to as "Venchi", "Company" "we", "us" or "our") and explains how we handle Personal Data and comply with the applicable legal requirements on personal data and privacy. Please refer to the Privacy Policy & Cookies Section in this website: https://au.venchi.com/privacy-policy.
YOUR CONSENT
By using the Venchi Web site and/or enrollment in the Venchi V-Club and/or Loyalty Programs, you consent to our collection and use of your personal data as described in this Privacy Policy. If we shall change our privacy policies and procedures, they will be posted on website to keep you aware of the changes.