Welcome to V-Club!
Learn how to get the most out of Venchi's loyalty program.
Here you can read the answers to frequently asked questions.
Registration
The V-CLUB is Venchi's loyalty programme, which allows you to earn Chocoviar points and access exclusive benefits. For every dollar you spend in participating stores, you will receive a Chocoviar point. Earning points allows you to level up and earn more benefits.
Registering for the V-CLUB is a piece of cake:
In store: scan the QR code in the store to register for the V-CLUB, enter your email address and other information, tick the box at the bottom to accept the Terms and Conditions, and click "JOIN THE V-CLUB". On the next screen, you will find your V-CLUB card as a QR CODE. You will immediately receive an email with your loyalty card details (Can take up to 20 minutes).
You can find your V-CLUB card number in the post-registration confirmation screen, in the first registration confirmation email, and at the top of all subsequent newsletters. You can save it to your phone wallet via the relevant button on the post-registration confirmation screen and in the first email received. If you prefer, you can also print out your digital loyalty card and take it with you. Your card number is also printed on all receipts when you present it at the till.
Benefits
The benefits of the V-CLUB programme are divided into levels. Each level is determined according to the Chocoviar points earned in the 12 months prior to the current date.
Discover the benefits associated with your level in the link below.
https://au.venchi.com/loyalty
Your V-CLUB benefits depend on your membership level. Each level offers exclusive benefits, such as permanent discounts, special offers, and birthday surprises. To enjoy your benefits, you must present your loyalty card at the time of purchase, in participating stores.
The member discount is valid for all purchases made while you belong to the relevant level, except on sales products, gift cards and shipping cost. The moment you return to the previous level or move up to the next level, the discount will automatically update within 24 hours.
The member discount can be used to purchase any Venchi product except gift cards or on-sales products. Additionally, the discount does not apply to shipping costs.
If you wish to benefit from another promotion at the same time or purchase products that are already discounted, the member discount will not be combined with the ongoing promotion, except where specifically stated in the Terms and Conditions of the offer.
Promotions are periodically communicated to the contact details provided at the time of registration (SMS or email). Inside the communications, there is a discount code that allows you to activate the promotion: follow the instructions carefully!
The member discount, however, is applied automatically every time your V-Club card is associated with a purchase (at the till or at checkout), starting from V-PINK.
No, this programme is exclusive to Australian stores.
Points
To earn Chocoviar points, you must present your loyalty card at the time of purchase in participating stores. For every dollar spent, you will receive one Chocoviar point. Points are updated at the time of an in-store purchase.
Checking your points balance is easy! You can see it:
- By going to the "Balance Check" page, by entering your email and your V-Club card number [link https://au.venchi.com/loyalty-balance-check]
- On the receipt of any purchase made in store and associated with your V-Club card
- In the header of any email you receive from Venchi
Check your points balance at https://au.venchi.com/loyalty-balance-check
Every day, your points balance is updated with the Chocoviar points earned with purchases made in the 12 months prior to the current date. To stay in the same V-Club level, you can continue to earn points.
Chocoviar points are valid for 12 months from the date of purchase. Once 12 months have passed from that purchase, your points balance will be updated to include only the points earned with purchases made in the last 12 months. Points from purchases made before this period will no longer be valid.
In store: present your loyalty card by showing the email with the QR code or the loyalty card saved in your wallet. To earn points, you need to spend a minimum of $1
No. See the participating stores in Australia https://au.venchi.com/where-to-buy
No, purchasing a gift card does not allow you to earn Chocoviar points.
Once your return or refund has been made, the points earned with that purchase will be subtracted from your balance, and your membership level will update accordingly.